Governance Extension

Measure

Identifies an indicator or factor that can be tracked, usually on an ongoing basis, to determine success or alignment with objectives and goals.

Tagged Values – ID, Category, Source, Owner

Contract

Defines an agreement between a service consumer and a service provider that establishes functional and non-functional parameters for interaction.

Tagged Values – ID, Source, Owner, AvailabilityCharacteristics, BehaviorCharacteristics, CapacityCharacteristics, ConsumingService, ContractControlRequirements, CredibilityCharacteristics, ExtensibilityCharacteristics, Growth, GrowthPeriod, IntegrityCharacteristics, InternationalizationCharacteristics, LocalizationCharacteristics, LocatabilityCharacteristics, ManageabilityCharacteristics, PeakProfileLongTerm, PeakProfileShortTerm, PerformanceCharacteristics, PortabilityCharacteristics, PrivacyCharacteristics, ProvidingService, QualityOfInformationRequired, RecoverabilityCharacteristics, ReliabilityCharacteristics, ResponseRequirements, ResultControlRequirements, ScalabilityCharacteristics, SecurityCharacteristics, ServiceabilityCharacteristics, ServiceQualityCharacteristics, ServiceTimes, Throughput, ThroughputPeriod

OLA

Defines an Operation Level Agreement.

Tagged Values – ID, Source, Owner, AvailabilityCharacteristics, BehaviorCharacteristics, CapacityCharacteristics, ConsumingService, ContractControlRequirements, CredibilityCharacteristics, ExtensibilityCharacteristics, Growth, GrowthPeriod, IntegrityCharacteristics, InternationalizationCharacteristics, LocalizationCharacteristics, LocatabilityCharacteristics, ManageabilityCharacteristics, PeakProfileLongTerm, PeakProfileShortTerm, PerformanceCharacteristics, PortabilityCharacteristics, PrivacyCharacteristics, ProvidingService, QualityOfInformationRequired, RecoverabilityCharacteristics, ReliabilityCharacteristics, ResponseRequirements, ResultControlRequirements, ScalabilityCharacteristics, SecurityCharacteristics, ServiceabilityCharacteristics, ServiceQualityCharacteristics, ServiceTimes, Throughput, ThroughputPeriod

SLA

Defines a Service Level Agreement

Tagged Values – ID, Source, Owner, AvailabilityCharacteristics, BehaviorCharacteristics, CapacityCharacteristics, ConsumingService, ContractControlRequirements, CredibilityCharacteristics, ExtensibilityCharacteristics, Growth, GrowthPeriod, IntegrityCharacteristics, InternationalizationCharacteristics, LocalizationCharacteristics, LocatabilityCharacteristics, ManageabilityCharacteristics, PeakProfileLongTerm, PeakProfileShortTerm, PerformanceCharacteristics, PortabilityCharacteristics, PrivacyCharacteristics, ProvidingService, QualityOfInformationRequired, RecoverabilityCharacteristics, ReliabilityCharacteristics, ResponseRequirements, ResultControlRequirements, ScalabilityCharacteristics, SecurityCharacteristics, ServiceabilityCharacteristics, ServiceQualityCharacteristics, ServiceTimes, Throughput, ThroughputPeriod

Service Quality

Defines a preset configuration of non-functional attributes that can be assigned to a service or service contract.

Tagged Values – ID, Category, Source, Owner